Privacy and Security

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Privacy and Security

Charter Takes New Steps to Block Robocalls

No, it is not just you – every month, US consumers are estimated to receive billions of robocalls. However, as Spectrum’s Senior Vice President of Internet and Voice Products, Carl Leuschner, says “these unwanted or fraudulent calls are not only a nuisance, but can also pose security threats to consumers targeted by scams.” That’s why Charter recently launched Call Guard, a new advanced caller ID and robocall blocking solution, for both Spectrum Voice and Spectrum Business Voice customers.

January 15, 2021

Online Privacy Framework

COVID-19 and the Importance of Protecting Consumer Privacy

The COVID-19 pandemic has left many Americans feeling uncertain how to balance the need to protect their digital privacy with the need to share individual health information to fight the virus. A recent Washington Post–University of Maryland poll found 59% of smartphone users would “be comfortable” using a coronavirus-tracking app to anonymously alert others if they tested positive for COVID-19, but only 43% trust tech companies with that sensitive information. Individuals who want to take steps to protect themselves and others during this unprecedented health emergency should be able to do so and know their personal privacy is protected.

May 27, 2020

Robocalls

Combatting Robocalls for Our Customers

Danny Bowman, Charter’s Chief Mobile Officer, speaks for most people when he says, “unwanted robo and spam calls are a major source of frustration for just about anyone with a phone.” That’s why we are proud to announce a new collaboration with Hiya, a leading call-blocking technology producer, to help us address this problem head-on and fulfill our commitment to providing a superior customer experience. Charter’s partnership with Hiya will help our customers identify spam calls, block specific numbers, and identify calls from businesses.

April 24, 2020

Online Privacy Framework

Protecting the Privacy Rights of our Consumers

Americans are rightly worried about their privacy – 81% feel that they have little or no control over the data companies collect about them. As a connectivity provider, protecting our customers’ online privacy is one of our most important responsibilities. We value and rely on their trust and loyalty. That’s why Charter has long called for a strong federal framework to protect consumers’ privacy online: it will help protect those we serve and rebuild confidence that their personal information is safe as more and more of their lives move online.

February 10, 2020

Online Privacy Framework

Charter Statement on Senate Commerce Committee Hearing “Examining Legislati...

December 04, 2019

Robocalls

Charter Statement on Collaboration with State Attorneys General to End Robo...

August 22, 2019

Online Privacy Framework

Congressional Leaders Join Charter, Future of Privacy Forum to Discuss Cons...

Charter teamed up with the Future of Privacy Forum to host an important discussion about protecting online consumer privacy featuring House Energy & Commerce Subcommittee on Consumer Protection Chair Jan Schakowsky and Ranking Member Cathy McMorris Rodgers. Both Congresswomen spoke about the need for bipartisan, bicameral leadership to create a strong national privacy framework that puts consumers first and safeguards their data.

July 19, 2019