Preventing Illegal and Unwanted Robocalls and Robotexts

Robocalls are a daily frustration and security risk for millions of Americans targeted by scams, which is why we’ve taken an aggressive approach to addressing the issue and providing relief for Spectrum Voice® and Spectrum Mobile® customers. We are pleased to see our efforts earned Charter a top ranking in a recent Public Interest Research Group report on U.S. phone companies’ robocall protections – with an “A” in Services and an “A” Overall. 
 

Our customer protections include:

• Call Guard is enabled for Spectrum Voice and Spectrum Mobile services at no additional cost to our customers
• Call Guard uses industry-leading data and predictive analytics to assess incoming calls and automatically blocks those highly likely to be malicious
• Call Guard applies a caller ID alert to other suspicious telemarketing or potential spam calls to ensure our customers continue to receive the legitimate calls they need from, e.g., schools or healthcare providers
• We block numbers on the Industry Traceback Group’s Do Not Originate list
• We offer additional free tools for Spectrum Voice customers, including features to accept only select calls, block specific unwanted callers, and block anonymous calls

We’ll continue working alongside the FCC and our industry partners to protect our customers as this risk continues to evolve.
 

READ MORE: Public Interest Research Group: New Report: Half of Largest Phone Companies Earn D or F Grades on Robocall Protections,” 02/06/25