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Written Testimony of Rachel Welch, SVP of Policy and External Affairs Charter Communications on “Examining Safeguards For Consumer Data Privacy” Before the Senate Commerce Committee

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Meeting Our Commitment to Raise Wages

Comments November 12, 2018

Comments to NTIA to Advance Consumer Privacy while Protecting Prosperity and Innovation

Freeing Up Spectrum for the Future of Wifi

Partnering with Communities Today to Build the Smart Cities of Tomorrow

Key Priorities

We're growing America's economy and driving innovation so our customers can receive the information and entertainment they want.

Our Impact Across America

Charter is at the intersection of technology and entertainment, facilitating essential communications that connect more than 25 million residential and business customers in 41 states. Click on a state to see our local impact:

Charter in Alabama

Current employees: 1,350+
Subscribers: 494,600
Facilities:
- Customer service call center in Birmingham
- Major Field Operations in Montgomery, Vestavia Hills and Gardendale

Charter in Arizona

Current employees: 60+
Subscribers: 48,000

Charter in California

Current employees: 9,950+
Subscribers: 4,000,000
Facilities:
- Customer service call centers located in San Diego, Culver City, Ontario and Van Nuys and Bakersfield
- Major Field Operations presence in Los Angeles, Bakersfield, Riverside and Irwindale
- Spectrum News provides local news, sports and weather in Southern California and hosts In Focus public aairs shows
- Spectrum SportsNet and Spectrum SportsNet LA deliver coverage of the Los Angeles Lakers and Los Angeles Dodgers

Charter in Colorado

Current employees: 4,500+
Subscribers: 102,600
Facilities:
- Technology and Engineering Centeroutside of Denver
- Customer service call center in Colorado Springs
- Network and Video Operations in Greenwood Village
- Major Field Operations in Grand Junction

Charter in Connecticut

Current employees: 1,290+
Subscribers: 106,100
Facilities:

Field operations presence in North Windham

Charter in Florida

Current employees: 7,740
Subscribers: 2,200,000
Facilities:
- Customer service call centersin Auburndale, Melbourne, Orlando, Riverview,St. Petersburg, Deland, Maitland and Bradenton.
- Major Field Operations in Daytona Beach,Deland, Orlando and St. Petersburg
- Bay News 9 and News 13 provide local news,sports and weather and host In Focus public aairs shows

Charter in Georgia

Current employees: 775+
Subscribers: 348,900
Facilities:
- Major Field Operations presence in Dalton, Dublin and Stockbridge

Charter in Hawaii

Current employees: 4,224
Subscribers: 425,000
Facilities:
- Customer service call centers in Hilo and Mililani.
- Major Field Operations in Kahuluiand Mililani
- OC16, XCast and Surf Channel deliver original programming on culture, travel and local high school and college sports programming

Charter in Idaho

Current employees: 55+
Subscribers: 46,500
Facilities:
- Field Operations presence in Coeur D’Alene

Charter in Illinois

Current employees: 290+
Subscribers: 164,900
Facilities:
- Major Field Operations in Edwardsville

Charter in Indiana

Current employees: 290+
Subscribers: 271,300
Facilities:
- Major Field Operations presence in Evansville, Jeersonville and Indianapolis.
- Regional technical and safety training facility in Indianapolis.

Charter in Kansas

Current employees: 290+
Subscribers: 104,700
Facilities:
- Major Field Operationspresence in Overland Park

Charter in Kentucky

Current employees: 3,290+
Subscribers: 709,000
Facilities:
- Customer Service Call Centers in Louisville and Florence.
- Major Field Operations presence in Florence, Lexington and Louisville
- Spectrum News covers local news,sports and weather and hosts In Focus public aairs shows

Charter in Louisiana

Current employees: 330+
Subscribers: 127,900
Facilities:
- Major field operations presence in Hammond and Slidell

Charter in Massachusetts

Current employees: 1,030+
Subscribers: 285,500
Facilities:
- New Englandoperations headquarters and customer service call center in Worcester.
- Major Field Operations in Chicopee and Worcester
- Spectrum Newsprovides coverage of local news, sports and weather

Charter in Maryland

Current employees: 10+
Subscribers: 1,500

Charter in Maine

Current employees: 780+
Subscribers: 381,200
Facilities:
- Call Service Center in Portland.
- Major Field Operations in Bangor and Portland.

Charter in Michigan

Current employees: 2,140+
Subscribers: 760,800
Facilities:
- Customer service call centers in Livonia and Walker
- Major Field Operations presence in Saginaw, Traverse City, Marquette, and Walker

Charter in Minnesota

Current employees: 1,350+
Subscribers: 303,800
Facilities:
- Major Field Operation sand customer service call center in Rochester .
- Regional technical and safety training facility in Waite Park.

Charter in Missouri

Current employees: 5,960
Subscribers: 760,800
Facilities:
- Regional operations headquarters in St. Louis County
- Spectrum Sports Kansas City covers regional Big 12 football and local high school sports
- Customer Service Call Centers in St. Ann, Kansas City and Bridgeton

Charter in Mississippi

Current employees: 197+
Subscribers: 6,800

Charter in Montana

Current employees: 730+
Subscribers: 198,600
Facilities:
- Call center and field operations facilities in Billings.
- $100 million in capital investmentssince 2014
- Field Operations presence in Billings, Bozeman, Kalispell, Helena, Missoula and Great Falls

Charter in North Carolina

Current employees: 9,670
Subscribers: 2,200,000
Facilities:
- Customer Service Call Centers in Charlotte, Greensboro and Raleigh-Durham.
- National Data Center in Charlotte
- Major State Operations in Asheville, Charlotte, Fayetteville, Greensboro, Hickory, Morrisville, Raleigh and Wilmington
- Partnership with Fort Bragg Career Resoure Center to recruit, train and hire military servicemen and women transitioning into civilian life
- Spectrum News provides local news, sportsand weather and hosts In Focus public affairs shows

Charter in Nebraska

Current employees: 420+
Subscribers: 194,000
Facilities:
- Major Field Operations presence in Lincoln.
- Field Operations in Scottsblu, North Platte, Kearney, Grand Island, Hastings, Columbus, Beatrice, Fremont, Falls City and Auburn

Charter in New Hampshire

Current employees: 80+
Subscribers: 64,900

Charter in New Jersey

Current employees: 110+
Subscribers: 42,900
Facilities:
- Major Field Operations presence in Palisades Park

Charter in New Mexico

Current employees: N/A
Subscribers: 5,000

Charter in Nevada

Current employees: 460
Subscribers: 164,200
Facilities:
- Major Field Operations presence in Reno

Charter in New York

Current employees: 12,070+
Subscribers: 3,100,000
Facilities:
- Call Centers in Albany, Binghamton, Buffalo, Cheektowaga, East Syracuse, Flushing, Middletown, Rochester, Schenectady, Staten Island, and Syracuse.
- Major Field Operations in College Point, Manhattan, Rochester, Schenetadyand Syracuse
- Spectrum News andNY 1provide local news, sports and weather and hostIn Focus public affairs shows

Charter in Ohio

Current employees: 8,035
Subscribers: 2,200,000
Facilities:
- Customer service call centers in Columbus, North Canton, Zanesville and Garfield Heights
- Major Field Operations in Blue Ash, Columbus, Kettering and Streetsboro
- Spectrum News provides local news, sports and weather in Columbus and hosts In Focus public a airs shows

Charter in Oklahoma

Current employees: 1
Subscribers: N/A

Charter in Oregon

Current employees: 400+
Subscribers: 214,100
Facilities:
- Major Field Operations presence in Coos Bay and Medford

Charter in Pennsylvania

Current employees: 170+
Subscribers: 117,600
Facilities:
- Major Field Operations in Erie

Charter in South Carolina

Current employees: 3,070+
Subscribers: 731,300
Facilities:
- Customer Service Call Centers in Columbia, Greenville and Simpsonville
- Major Field Operations in Greer and West Columbia.

Charter in Tennessee

Current employees: 970+
Subscribers: 416,100
Facilities:
- Major Field Operations in Kingsportand Maryville

Charter in Texas

Current employees: 11,750+
Subscribers: 2,500,000
Facilities:
- Regional operations headquarters in Coppell.
- Customer service call centers in Austin El Paso, Harlingen, Irving, McAllen, and San Antonio
- Major Field Operations presence in Austin, Coppell, Dallas, Ft. Worth, and San Antonio
- Spectrum News provides local news, sports and weather in Austin and San Antonio and hosts In Focus public a airs shows

Charter in Virginia

Current employees: 165+
Subscribers:57,000
Facilities:
- Major Field Operations in Suffolk

Charter in Vermont

Current employees: 25+
Subscribers: 13,800
Facilities:
- Field Operations presence in Danville

Charter in Washington

Current employees: 960+
Subscribers: 170,700
Facilities:
- Call Center in Vancouver.
- Major Field Operations presence in Kennewick and Vancouver

Charter in Wisconsin

Current employees: 3,725+
Subscribers: 1,200,000
Facilities:
- Regional Operations Headquarters located in Madison
- Customer service call centers in Milwaukee, Appleton and Fond du Lac
- Major Field Operations presence in Appleton, Fond du Lac, Madison and Milwaukee
- Spectrum Sports covers the Green Bay Packers, local high school sports and collegiate athletics across the state

Charter in West Virginia

Current employees: 35+
Subscribers: 21,300
Facilities:
- Field Operations presence in Clarksburg

Charter in Wyoming

Current employees: 300+
Subscribers: 105,600
Facilities:
- Major Field Operations presence in Casper and Cheyenne