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Broadband Adoption

Charter is Advancing Access to Affordable, Reliable High-Speed Internet Service

April 28, 2022

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High-speed internet access is more important than ever, yet tens of millions of households and businesses — especially among vulnerable communities and in rural areas — still lack access, worry about costs, or have not adopted service. Charter has a history of helping to close the digital divide with a comprehensive approach that addresses broadband access, adoption, and affordability.

Improving Access to Families in Need

Charter was a day one participant in both the Federal Communications Commission’s (FCC) Emergency Broadband Benefit program and Affordable Connectivity Program (ACP), which makes quality, high-speed internet service available at a low – or even at no – cost to eligible families in financial need. All Spectrum Internet and legacy plans — including Spectrum Internet Gig — are eligible for ACP credits. All Spectrum Internet plans have no data caps, no modem fees, and no contracts, and customers can cancel anytime without penalty.

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  • Spectrum Internet 100: Charter recently launched Spectrum Internet 100, a high-speed, low-cost broadband service with 100 Mbps download and 10 Mbps upload speeds available to households qualifying for the ACP. Eligible new households can get Spectrum Internet 100, including free self-installation, at no monthly cost.
  • Spectrum Internet Assist: Originally launched in 2016, Charter’s Spectrum Internet Assist (SIA) program provides eligible low-income households with discounted 30/4 Mbps high-speed internet (along with Security Suite and an internet modem at no additional charge). SIA is available to eligible families for less than $20 per month, allowing new eligible households who qualify for ACP to receive internet access at no monthly cost.  
  • Learn More About the Affordable Connectivity Program: For more information on the ACP and to apply online, consumers should visit Interested consumers should first confirm their eligibility through the National Verifier, then contact Spectrum at 1-877-959-1748 to apply for the credit. A household is eligible for the Affordable Connectivity Program if household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household participates in or is eligible for a variety of assistance programs, including:
    • SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline.
    • Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF or Food Distribution Program on Indian Reservations.
    • The National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision.
    • Recipients of a Federal Pell Grant during the current award year.

Advancing Access

Through our rural broadband deployment initiative, Charter is investing over $5 billion to bring reliable, gigabit-speed internet access to more than 1 million currently unserved families and small businesses. Ranked by U.S. News & World Report as the Best Internet Service Provider for Rural Areas in its 2021-22 ratings, Spectrum Internet also exceeded advertised download and upload speeds for all tiers measured — even during peak weeknight usage between 7 and 11 p.m. — according to the FCC’s most recent “Measuring Broadband America Fixed Broadband Report” issued in December 2021. Learn more

Increasing Adoption

To increase adoption and access to technology, Charter offers philanthropic support to community organizations through Spectrum Digital Education grants, which provide computers, digital education classes, and technology labs for thousands across the country. Learn more.

Protecting Americans’ Privacy and Security Online

Charter has been a longtime advocate for Congress to come together in a bipartisan, consensus way to take action on a comprehensive, uniform, national framework to protect consumers’ privacy online and offers certainty now and for years to come. Learn more.

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