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Spectrum to Bring 200 New U.S. Jobs to San Antonio Customer Operations Call Center
October 18, 2016
New Facility Offers Capacity for More Bilingual Positions
SAN ANTONIO – Spectrum will bring at least 200 new jobs to San Antonio with the grand opening of its new Customer Operations Call Center in the city’s Westover Hills area.
Spectrum now occupies more than 50,000 square feet on the second floor of the One51 Office Center campus at 10301 Highway 151. The additional space will enable the company to ramp up hiring, adding bilingual sales staff to address growing demand for Spectrum products and services.
Returning former Time Warner Cable call center jobs to the United States from overseas is part of Spectrum’s long-term strategy to improve the customer experience. Charter Communications, which merged with Time Warner Cable in May and introduced its Spectrum brand of services in Texas in September, plans to add 20,000 U.S. jobs by insourcing its workforce and growing to meet customer demands, along with reshoring of call center work.
“Moving into this new facility allows us to accelerate our team’s growth and help Spectrum remain the fastest growing TV, internet and voice provider in America,” said Richard Schultz, Senior Vice President of Sales and Retention for Charter. “Our trusted advisory team includes bilingual front-line and leadership positions to provide additional assistance for an increasingly diverse customer base.”
State Rep. Ina Minjarez, representing District 124, praised Spectrum for its decision to invest further in San Antonio.
“Bexar County has seen tremendous growth from businesses across different industries,” Minjarez said. “As one of the top telecommunications companies in the country, Spectrum’s growth and creation of several hundred new jobs in San Antonio is a big win for our community.”
“I’m glad Spectrum is creating jobs and opportunities for the Westside of San Antonio,” said Texas State Sen. Jose Menendez. “”This type of economic development and community partnership will benefit everyone.””
Spectrum’s San Antonio call center operations team currently provides assistance for customers in Texas and California. Spectrum proudly serves more than 290 communities across Texas.
For more information about Spectrum, visit www.spectrum.com or call 855-70-SPECTRUM.
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Charter (NASDAQ: CHTR) is a leading broadband communications company and the second largest cable operator in the United States. Charter provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business™ similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. Charter’s advertising sales and production services are sold under the Spectrum Reach™ brand. More information about Charter can be found at charter.com.
Mary Ellen Gitachu