News February 4, 2016

Are you listening, Comcast? Charter says it could hire 20,000 for service-related jobs

Originally Appeared in
By Bob Fernandez
February 4, 2016

Charter Communications Inc. CEO Tom Rutledge told analysts on Thursday that the cable company could hire 20,000 for new service-related jobs if it merges with Time Warner Cable Inc. and Bright House Networks to slash the outsourcing of service calls to overseas centers and hire more in-house techs.

It seems like good customer service vows have broken out like a rash all over the cable industry.

Rutledge, a long-time cable executive, has boosted employment at Charter by about 43 percent over the last several years as he has transformed the former bankrupt cablecaster into a smooth operator that has proposed acquiring Time Warner Cable and Bright House. Federal regulators are expected to make a decision on the Charter/Time Warner Cable/Bright House deal within months.

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