A $442 Million Initiative to Expand Broadband Availability to Unserved North Carolina Homes and Small Businesses

Charter has announced plans to deliver gigabit high-speed broadband to approximately 128,000 unserved North Carolina homes and small businesses, as estimated by the Federal Communications Commission (FCC). As part of this effort, more than $442 million will be invested in North Carolina, which includes an expected private investment of at least $300 million by Charter and more than $142 million in support won by Charter in the FCC’s Rural Digital Opportunity (RDOF) auction. You can view a map of the North Carolina expansion here. The effort is part of the company’s recently announced expected investment of approximately $5 billion — offset by $1.2 billion in RDOF support — to expand Charter's network to what the FCC estimates to be more than 1 million homes and small businesses in lower-density, mostly rural communities across 24 states that do not have access to broadband service of at least 25/3 Mbps.

The new initiative is in addition to Charter’s existing network expansion plans and builds upon the company’s long track record of expanding broadband access to unserved and underserved locations.

Charter is projected to connect 83% of North Carolina’s total RDOF-awarded locations with quality, high-speed broadband. The expansion will reach locations in 83 of North Carolina’s 100 counties, which includes expansions in 67 rural counties and in 12 counties not currently served by Charter, helping to close the gap for many more North Carolinians. Some of the most impoverished counties in the state will benefit from Charter’s expansion, with more than 50% — an estimated 64,000 homes and small businesses — located in 38 of the state’s 40 most economically distressed counties.

The company’s RDOF buildout commitments also include connections to serve portions of Qualla Boundary, home to the Eastern Band of Cherokee Indians. Tribal lands have lagged in broadband deployment compared to other, non-Tribal areas. Currently, only 57% of the Eastern Band of Cherokee Indians Tribe has access to a wired broadband connection, compared to 79% of those living on Tribal lands nationally.

Gigabit Broadband with No Data Caps or Modem Fees
The network Charter will build in these mostly rural areas will offer 1 Gbps high-speed broadband access to all newly served customer locations, with starting speeds of 200 Mbps, enabling consumers to engage in remote learning, work, telemedicine and other applications that require high-bandwidth, low-latency connectivity. These newly served customer locations also will benefit from Charter’s high-value Spectrum pricing and packaging structure, including its Spectrum Mobile™, Spectrum TV® and Voice offerings. Charter will continue to apply its customer-friendly policies in newly served regions, including no data caps, modem fees or annual contracts, combined with high-quality service provided by U.S.-based, insourced employees.

Preparation for the RDOF Phase I broadband buildout has already begun and will include Charter expanding its existing construction organization in order to focus on deployment of this new fiber-optic network. Charter expects to hire more than 2,000 employees and contractors nationwide to support the RDOF and future rural buildout initiatives, including local crews in state for network construction. Charter currently employs more than 11,000 people in North Carolina, with employees already earning at least two times the federal minimum wage with a commitment to raising it to $20 an hour next year.

The FCC estimates Charter's major infrastructure investment will ultimately reach more than 1 million households and small businesses and will be completed on a rolling basis, with all customer locations expected to be connected within the six-year compliance window. Charter has established an online resource at SpectrumRuralExpansion.com, where consumers can learn more about the RDOF buildout. In the months ahead, the site will include the ability to determine whether specific residential or business locations will be part of the RDOF buildout. And in the future, the site also will allow prospective customers to request email or text message updates from Spectrum as the buildout progresses and more specific information becomes available. As buildouts near completion, Charter will contact customers to provide details about the Spectrum services available and activation time frames.

Timely Execution Depends on Prompt Permitting and Access to Utility Poles
The timely execution and potential reach of the buildout are dependent on several external factors, including the utility pole permitting and “make-ready” processes. With fewer homes and businesses in these areas, broadband providers need to access multiple poles for every new home served, as opposed to multiple homes per pole in higher-density settings. As a result, pole applications, pole replacement rules and their affiliated issue resolution processes are all factors that can have a significant impact on the length of time it takes to complete projects in these rural areas.

Rutledge added, “The stronger collaboration we have among broadband providers, state regulators, pole owners and utility companies, the faster we can connect these communities with high-speed internet services. We look forward to working with local municipalities, electric cooperatives, and investor-owned utilities to ensure that permits are obtained in a timely, fair and cost-effective fashion.”