Keeping The Communities We Serve Connected When It Matters Most
At Charter, we’re committed to building stronger connections every single day to keep our customers connected to the tools, resources, news and entertainment that matter most in a digital economy.
This commitment has become especially critical in the midst of the COVID-19 crisis – as Americans continue to face uncertain and worrying times when it comes to managing their health, work, school, and social lives remotely. Because of this, staying connected has never been more important.
Charter continues to build stronger connections throughout this crisis – providing vital internet, voice, and TV news access to more than 30 million families and small- and medium-sized businesses across 41 states. Our products and services have proven critical to the country’s continued operation, ensuring our customers can do their jobs, learn remotely, connect with medical professionals, access vital information, and keep in touch with family and friends.
This is How We’ve Supported the Communities We Serve Through COVID-19:
- Provided free Spectrum Internet service to nearly 450,000 students and teachers for 60 days and opened Wi-Fi hotspots for public use
- Kept approximately 700,000 customers connected when COVID-19 hit their finances and forgave $85 million in customers’ overdue balances
- Gave frontline field operations and customer service employees an permanent and immediate pay increase, on top of already earning at least two times the federal minimum wage
- Supported small businesses with a month of free services for new business customers
- Invested in minority-owned small businesses by partnering with the National Urban League and National Action Network on a $10 million investment to increase access to much-needed low-interest capital
- As always, Charter has no contracts, no modem fees, no data caps, and no hidden fees.