CONNECTING, SUPPORTING, AND INVESTING IN NEW YORK

Charter is building strong connections to more New Yorkers, expanding access and investing in infrastructure and technology and improving lives and communities across the state.

Connecting More New Yorkers

• Since 2016, Charter has extended Spectrum connectivity to more than 100,000 homes and small businesses in upstate New York and is on track to reach 45,000 more by this time next year
• Charter is paying 100% of the cost of this buildout – using no taxpayer subsidies – an investment valued well in excess of $600 million
• Charter has made an additional $12 million available to help connect even more homes and businesses that may not be covered in the current expansion

Fast Speeds, Great Performance, +99.9% Network Reliability 

• Spectrum offers reliable high-speed broadband with minimum download speeds 4-to-8 times faster than the Federal Communications Commission’s (FCC) current definition of high speed (25/3 Mbps)
• Charter now offers Spectrum Internet Gig (up to 940/35 Mbps) across its entire NY network and increased minimum download speeds to 200 Mbps across 60% of its footprint and at least 100 Mbps almost everywhere else
• Spectrum Internet by Charter’s network is 99.9% reliable based on average HFC Availability, January 2020 – June 2020
• In a report issued by the FCC in August 2020, Spectrum Internet from Charter was reported to have the fastest, most consistent download speeds for the third consecutive report in a row

Supporting the Communities We Serve Through COVID-19

• Provided free Spectrum Internet service to nearly 450,000 students and teachers for 60 days and opened Wi-Fi hotspots for public use
• Kept approximately 700,000 customers connected when COVID hit their finances and forgave $85 million in customers’ overdue balances
• Gave frontline employees a permanent pay increase
• Supported small businesses with a month of free services to new business customers
• Invested in minority-owned small businesses by partnering with the National Urban League and National Action Network on a $10 million investment to increase access to much-needed low-interest capital
• As always, Charter has no contracts, no modem fees, no data caps, and no hidden fees

Investing in Infrastructure, Customer Service, and Growing New York Jobs

• In 2019 alone, Charter invested nearly $800 million in infrastructure and technology in New York
• Since the merger, we have invested more than $50 million in New York alone to improve customer service, cutting our complaint rate nearly in half
• Since 2016, we’ve increased the number of customer facing jobs in the state, and in May, we announced we would hire more than 1,500 New Yorkers

Investing in Our Employees

• Charter employs more than 10,800 New Yorkers who already earn at least two times the federal minimum wage… and soon every Charter employee will make at least $20 per hour
• We also offer robust benefits – like healthcare, paid time off, sick leave, and company-paid retirement programs, complimentary or discounted Spectrum services – all of which are available to our hourly workforce.
• Our employees are our greatest resource and we are proud to invest in them