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Network Investment and Access


August 20, 2020

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Charter is building strong connections to more New Yorkers, expanding access and investing in infrastructure and technology and improving lives and communities across the state.

Connecting More New Yorkers

  • Since 2016, Charter has extended Spectrum connectivity to more than 100,000 homes and small businesses in upstate New York and is on track to reach 45,000 more by this time next year
  • Charter is paying 100% of the cost of this buildout – using no taxpayer subsidies – an investment valued well in excess of $600 million
  • Charter has made an additional $12 million available to help connect even more homes and businesses that may not be covered in the current expansion

Fast Speeds, Great Performance, +99.9% Network Reliability 

  • Spectrum offers reliable high-speed broadband with minimum download speeds 4-to-8 times faster than the Federal Communications Commission’s (FCC) current definition of high speed (25/3 Mbps)
  • Charter now offers Spectrum Internet Gig (up to 940/35 Mbps) across its entire NY network and increased minimum download speeds to 200 Mbps across 60% of its footprint and at least 100 Mbps almost everywhere else
  • Spectrum Internet by Charter’s network is 99.9% reliable based on average HFC Availability, January 2020 – June 2020
  • In a report issued by the FCC in August 2020, Spectrum Internet from Charter was reported to have the fastest, most consistent download speeds for the third consecutive report in a row

Supporting the Communities We Serve Through COVID-19

Investing in Infrastructure, Customer Service, and Growing New York Jobs

  • In 2019 alone, Charter invested nearly $800 million in infrastructure and technology in New York
  • Since the merger, we have invested more than $50 million in New York alone to improve customer service, cutting our complaint rate nearly in half
  • Since 2016, we’ve increased the number of customer facing jobs in the state, and in May, we announced we would hire more than 1,500 New Yorkers

Investing in Our Employees

Spectrum employee wearing mask