Americans are facing uncertain and worrying times because of COVID-19. And whether it is work, school, or just saying hello to friends and family, connection has never been more important.
As we face this crisis together, Charter is stepping up to do our part. We are providing vital internet, telephone, and TV news access to our more than 29 million customers across 41 states. Keeping the internet working ensures our customers can do their jobs, keep up with school, connect with medical professionals, access vital information, and keep in touch with family and friends.
Charter employees have stepped in and stepped up, ensuring our customers stay connected when it matters most. Our employees are our greatest resource, and to reinforce our commitment to them in this uncertain time, we are announcing that for the next 60 days no employee will be laid off or furloughed.
Building on this commitment, we also continue to add to the ranks of our 95,000 employees. This week, we announced an expansion of Charter’s Spectrum call center operations and the creation of more than 350 new jobs in El Paso, Texas, on top of another 200 new employees in Rotterdam, NY, and 185 in Kansas City, MO. These jobs offer competitive wages and excellent benefits.
Charter is a company where people don’t just do their jobs, they build careers. This long-term commitment to our employees is why we recently announced that we will permanently increase our minimum wage to $20 per hour. We offer comprehensive health benefits, retirement security through a 401(k) plan with an exceptional employer match, free and discounted internet and TV services, and opportunities for advancement. We know our workforce is key to our long-term success and ability to deliver exactly what our customers depend on – great service and reliable connectivity – and we are proud to invest in them. Our goal is to create a workplace where employees feel valued and empowered to grow and succeed.
In addition to investments in our workforce, over the past five years Charter has invested nearly $40 billion in new technology, training, tools, trucks, new call centers, network upgrades, buildings, labs, product development, set top boxes, Wi-Fi routers and modems, and news channels. All of this was done to provide superior customer service, the best network, and a company built for the future.
Charter is proud to stand with our employees during this crisis and we remain committed to delivering the best possible service for our valued customers – now and in the future.