Investing in Our Nation's Heroes
According to the U.S. Department of Veterans Affairs, approximately 200,000 servicemen and women transition into the civilian workforce each year. At Charter, our commitment to our transitioning service members, veterans, Guard, Reserve members, the military spouse community, and their families is strong. In fact, nearly one in ten of Charter’s employees has a military affiliation.
These employees bring valuable skills to our company, such as leadership, teamwork, and a strong work ethic. Charter is stronger because of their contributions. We are investing in the military community, to help them build on skills and talents developed during their service and to translate them into meaningful careers throughout our company.
We know the true strengths military members bring to our team and we are committed to fostering a work culture where veterans can thrive and grow their careers. We were honored to be awarded with a 2023 VETS Index 5-Star Designation. Participating organizations are awarded with these designations based on confidential survey data focusing on veteran employee development & retention, recruiting & hiring, veteran-inclusive policies & culture, and military spouse and family support.
Charter is Investing in Our Nation's Heroes
Charter is continually working to expand our recruiting, training, and hiring efforts
Charter is continually working to expand our recruiting, training, and hiring efforts across our footprint—at military bases and through our partnerships with proven programs. One example is the Hiring Our Heroes (HOH) initiative through the U.S. Chamber of Commerce Foundation. Hiring Our Heroes is a nationwide effort to connect veterans, service members, and military spouses with meaningful employment opportunities.
Strengthening Our Workforce Through Apprenticeship
Charter’s Broadband Field Technician Apprentice Program is aligned with our Field Technician career progression, and combines technical instruction with on-the-job experiences to give employees in-depth knowledge about their jobs and the industry at no cost to them. When participants complete the program, they earn a U.S. Department of Labor Broadband Field Technician Certification, which is an industry-recognized certificate of excellence.
For our veteran employees, the Broadband Field Technician Apprentice Program provides an additional benefit, as they can collect VA benefits in addition to their regular paycheck, which can help smooth the transition to civilian life.
Creating Career Opportunities for the Military Community
As the country adapted to a new normal during the COVID-19 pandemic, Charter remained steadfast in building strong connections within the military community and our commitment to hiring. This included hosting several Virtual Military Career Fairs to connect the military community directly with career opportunities at Charter. These events were developed to take the place of the in-person military recruiting events that are a staple of our hiring efforts. In addition to these virtual career fairs, Charter continues to work closely with and participate in job fairs hosted by Hiring Our Heroes and other partner organizations.
Charter is continually working to expand our recruiting, training, and hiring efforts across our footprint—at military bases and through our partnerships with proven programs. One example is our Broadband Field Technician Program, which provides an additional benefit, as veterans can collect VA benefits in addition to their regular paycheck, which can help smooth the transition to civilian life.
Shawn Williams | Field Technician | Goldsboro, NC
“I served twenty-two years in the Army. Being able to use the G.I. Bill benefit as I was learning and growing is awesome.”
We’re Proud to Hire Veterans and Help Them Transition from the Military to Careers with Us
Tristan Smith | Field Technician | Willow Springs, NC
“When I was transitioning out of the military, I had none of these skills. Charter provided all of the schooling to be able to do the job.”
Veterans Supporting Other Veterans
Our veteran-focused Business Resource Group (BRG) assembles employees who have an interest in veterans’ issues with a focus on professional development and recruiting talent. The Veterans BRG offers resources to support our veterans’ transitions into the public sector while providing opportunities for engagement. One of those programs is the Veterans BRG’s Mentor Program, in which one of our Charter veterans is paired with a less-experienced veteran in our workforce. The goal is ensuring that once hired, our veterans are engaged and supported in advancing their careers.
The Veterans BRG also provides support and resources including special recognition with our Heroes of Excellence Award; support during the recruiting and new hire experience; and Spectrum Veterans Connect, a program offering relevant topics from executives and external speakers.