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Disaster & Crisis Support

Charter is committed to keeping people connected when it matters most – especially in times of need. Be it the COVID-19 pandemic, when access to reliable internet became more important than ever, or through natural disasters when sustained service means access to emergency services, family and lifesaving resources – connectivity is essential to life today. During times of crisis, Charter is there for the communities it serves, and the people who rely on us.

Wild fires

COVID-19 Response

Since the beginning of the pandemic, Charter’s 96,000 employees have been hard at work to meet growing connectivity demands and expand service to help people and institutions directly respond to COVID-19 across our 41-state footprint. By December 31, 2020, we had already:

Connected nearly 450,000 students, teachers, and their families to up to 200 Mbps broadband service for 60 days at no cost. We’re also partnering directly with school districts to help them provide high-speed broadband internet access on behalf of students, educators, and staff in their own homes through our Stay Connected K-12 program.

Home Schooling

Taken steps to support small businesses, including offering one month of free service, providing helpful online tools, suspending collections, and not charging late fees or terminating service for small business customers.

Crisis Hub

Connecting Critical Institutions and Bringing Rural Healthcare Online

•  Wired an emergency COVID-19 hospital with a 1 Gbps connection over the span of just a few days in NYC this spring.

•  Quickly installed new connectivity at a warehouse supplying critical supplies to New York hospitals.

•  Upgraded a Montana hospital to 2 Gbps service in less than a week to help them support smaller clinics in the area.

•  Connected service for a COVID-19 testing site in a park in southeastern Missouri in 8 hours.

Related News: Disaster & Crisis Support

  • COVID-19

    Keeping You Connected When It Matters Most

    September 21, 2020

    Read this article
  • COVID-19

    Keeping The Communities We Serve Connected When It Matters Most

    September 16, 2020

    Read this article
  • Severe Weather

    Supporting Communities Impacted by Wildfires

    September 30, 2020

    Read this article
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