Disaster & Crisis Support
Charter is committed to keeping people connected when it matters most – especially in times of need. Be it the COVID-19 pandemic, when access to reliable internet became more important than ever, or through natural disasters when sustained service means access to emergency services, family and lifesaving resources – connectivity is essential to life today. During times of crisis, Charter is there for the communities it serves, and the people who rely on us.
COVID-19 Response
Since the beginning of the pandemic, Charter’s 96,000 employees have been hard at work to meet growing connectivity demands and expand service to help people and institutions directly respond to COVID-19 across our 41-state footprint. By December 31, 2020, we had already:
Connecting Critical Institutions and Bringing Rural Healthcare Online
• Wired an emergency COVID-19 hospital with a 1 Gbps connection over the span of just a few days in NYC this spring.
• Quickly installed new connectivity at a warehouse supplying critical supplies to New York hospitals.
• Upgraded a Montana hospital to 2 Gbps service in less than a week to help them support smaller clinics in the area.
• Connected service for a COVID-19 testing site in a park in southeastern Missouri in 8 hours.