To Our Employees: Thank You
June 9, 2020
The work of our employees during the COVID-19 pandemic will have a meaningful and lasting impact on the communities we serve. From processing new service orders, executing complex and time-sensitive installations, and ensuring our network can meet the demand, their dedication to our customers and company is nothing short of inspiring.
“The hard work and dedication of Charter’s 95,000 employees has been remarkable,” said Charter Chairman & CEO Tom Rutledge. “They’ve been asked to go well above and beyond the regular duties and they’ve delivered, easing the strain for millions of families.”
Right now, connectivity matters more than ever. As we face these challenging times together, the dedicated efforts and tireless commitment of Charter’s employees has been a bright spot – they have continually stepped in and stepped up. We know that our workforce is key to our long-term success and ability to deliver exactly what our customers depend on – great and reliable service. They are our greatest resource, and Charter has implemented new policies and updated existing processes to promote their health and well-being, including giving employees an additional 15 days of paid COVID-19 flex time.
And as part of our long-term commitment to our employees, we recently announced that we will permanently increase our minimum wage to $20 per hour for all hourly employees. For frontline field operations and customer service call center hourly workers who are the face of our company to our more than 29 million customers we immediately increased their wages by $1.50 per hour. We will implement subsequent increases so that in 2022 all current and future hourly employees will have a starting rate of $20 an hour or more.
Our response to COVID-19 was recently recognized by Forbes, and while public accolades are always nice, we are proudest of our employees’ commitment to our customers and their continuing efforts to meet the challenges posed by this pandemic. We are deeply appreciative of their efforts.