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Severe Weather

Supporting Communities Before, During and After Hurricane Florence

September 15, 2018

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Charter is committed to supporting the communities where our customers and employees live and work especially in times of need. We have approximately 14,000 employees and three million subscribers in the parts of North and South Carolina that are in the path of Hurricane Florence. Understanding the importance of keeping connected during natural disasters like Florence  – – to access emergency alert information, stay in touch with loved ones or even seek aid in the aftermath of the storm – – we are working around the clock to minimize the impact of Florence on our service area and facilities.

Before the hurricane hit, Charter brought in additional supplies, generators and contractor resources to be ready when needed. To help people stay connected during the storm, we opened over 5,000 Spectrum WiFi hotspots to customers and non-customers alike in affected areas like the coastal communities of Wilmington and Myrtle Beach, as well as inland in the Charlotte, Raleigh-Durham, Fayetteville and Greensboro. (For more information about connecting to these hotspots and their locations visit .) Additionally,  Charter is working to provide free WiFi at a number of shelters in North Carolina and South Carolina. Finally, while the safety of our employees is always our primary concern, we are incredibly proud that their training and skills enable them to get quickly to work restoring service to affected communities as soon as it is safe to do so.

Full recovery for the communities hit hard by Florence will take time and careful coordination among local businesses, government and nonprofit organization efforts. To help get a head start on recovery efforts, Charter announced today we are making a $350,000 contribution to Rebuilding Together, a leading national nonprofitdedicated to promoting safe and healthy homes, specifically to help make critical repairs to homes damaged by Florence. In addition, we are donating $1 million in free public service announcements for relief organizations to build support and awareness for efforts to aid those impacted by Hurricane Florence. Last year, Charter made similar contributions following both Hurricanes Harvey and Irma to help communities in Texas and Florida get back on their feet.

Whether by helping people stay connected during natural disasters, restoring service as quickly as possible and rebuilding afterwards, Charter is committed to being there for our customers and employees before during and after Florence.