Building a Highly Skilled and Diverse Workforce

Charter’s investments in our locally based workforce enables us to provide the best possible service to our customers while also helping grow local economies and our national economy.

Investing in our Workforce

Our 98,000 employees1 in the 41 states we serve are the key ingredient to helping us deliver on our core business objective of providing superior products with great customer service. That’s why we are constantly building on our commitment to attract, train, and retain a highly skilled and diverse workforce. With generous wages, including ensuring all employees earn a minimum wage of $15 per hour, robust healthcare benefits, generous retirement program including company match, and opportunities for job training and advancement, Charter is a company where our employees don’t just do their job, they build careers.

 

$15 per hour minimum wage

Ensuring a $15 minimum wage including target commissions is the right thing to do for our employees and our company. The majority of our employees are customer-facing and interact with thousands of people every day. They are the face of Charter to our more than 28 million customers2 across our 41-state footprint. A $15 minimum wage for these valued employees enables us to build and retain the highly skilled workforce we want and need to solve our customers’ problems or install broadband service in their homes.

Broadband Field Technician Apprenticeship Program

Charter’s Broadband Technician Apprenticeship program is one of our most promising strategies for building our highly skilled, diverse workforce. The highly regarded program, certified by the U.S. Department of Labor, is aligned with our broadband technician career progression and includes thousands of hours of on-the-job training along with classroom instruction.

When enrolled employees complete the program they are certified broadband technicians. In addition to the valuable career training, eligible veterans enrolled in the program can receive GI Bill benefits in addition to their regular paycheck from Charter. Spectrum customers will see even better service from us as a result of the high-quality employees we can attract and train through this apprenticeship program.

Enhancing Diversity and Inclusion

At Charter, we are committed to enhancing diversity and inclusion (D&I) across every aspect of our business.

An important part of our efforts include expanding diversity and inclusion in our workforce, 46% of which is people of color3, to ensure that we can best understand and respond to the needs of our customers. Ultimately, our vision is to leverage the full diversity of our employees and partners to make a meaningful difference for our customers, company and communities.

Creating Career Opportunities for Veterans and Military Spouses

Part of our effort to grow our highly-skilled, diverse and insourced workforce, includes hiring more veterans and increasing employment opportunities for military spouses. Charter is proud to employ over 10,000 veterans – 11% of our total workforce.4

We’re doing this through a variety of partnerships that support our efforts to recruit, train and retain veterans and military spouses across our national footprint, including: the Fort Bragg Career Resource Center, Department of Defense’s Military Spouse Employment Program, and the Department of Commerce’s Hiring Our Heroes Corporate Fellowship Program.


Spectrum Broadband Technician Apprenticeship Program
Helping train veterans leaving service to become broadband technicians.


Ft. Bragg Career Resource Center
Recruiting and training qualified military service members.


U.S. Department of Defense’s Military Spouse Employment Program
Tapping into a talent pool of qualified professionals married to members of the armed services.


Hiring Our Heroes Corporate Fellowship Program
Providing fellows with management training and hands-on experience in the civilian workplace.


Footnotes:

  1. Charter Communications. (2019). 2018 Annual Report. Retrieved from https://ir.charter.com
  2. Charter Communications. (2019). 2018 Annual Report. Retrieved from https://ir.charter.com
  3. Data as of December 31, 2018
  4. Data as of December 31, 2018