Creating a Superior Customer Experience
We are committed first and foremost to creating a superior customer experience, whether it is our ultrafast broadband speeds, more than 200 HD channels or our nationally-uniform pricing, because we believe the best way to grow our company is by treating our customers well and offering them high-quality, high-value products and services.
Superior Products and Services
We offer straightforward, nationally-uniform pricing to customers with no data caps or usage-based pricing, no modem fees, no early termination fees, and no added federal or state Universal Service Fund (USF) fees.
Culturally Diverse Programming
Programming offered by multicultural networks helps inform, inspire and empower viewing audiences across the country and we’re proud to have an impressive lineup of culturally diverse programming that matches the diversity of our customers.
We have one of the country’s most robust Spanish-language offerings with more than 75 channels covering news, live sports and entertainment in our Latino tier. We’ve also expanded our partnerships with African-American owned and themed networks like ASPiRE, Revolt, Bounce TV and the Impact Network to deliver this diverse programing to our customers.
Growing A Highly-Skilled, Insourced Workforce to Better Serve our Customers
With more than 95,000 employees, Charter is growing our diverse, well-trained, insourced workforce to better serve our customers. We are ending our reliance on the offshore call centers previously used by Time Warner Cable. Hiring employees in the communities where they live leads to a better trained workforce that can better address customers’ needs and offer solutions.
Listening to our Customers
We schedule one-hour appointment windows when our customers need at-home support, at times that work for them, and one-third of our service windows are scheduled for evenings and weekends. We’ve heard from our customers about how they want to reach us, so we’re also continuing to expand avenues for customer engagement, including on our websites, forums, apps, and devices—as well as the traditional telephonic and in-person channels.