Committing first and foremost to a superior customer experience
Charter puts customers first by providing superior products at a better value. We take a different approach than our competitors, committing first and foremost to a superior customer experience because we believe the best way to grow our company is by treating our customers well and offering them the best value.
Better Trained and Equipped Employees
Charter’s in-house, American workforce enables us to ensure our employees are properly trained and equipped to resolve customer concerns on the first call—improving the customer experience and reducing costs.
When we do visit our customers’ homes, we schedule one-hour appointment windows at a time that works for them, with one-third of our service windows in the evenings and on the weekends.
We offer straightforward, nationally-uniform pricing with no modem fees, no early termination fees, and no added federal or state Universal Service Fund (USF) fees to customers.
Better Product at a Better Value
Our broadband customers get more for less; since 2012 we have upped our minimum base speed to 60 Mbps (and 100 Mbps in some areas), while decreasing the price per megabit from $1.67 to $0.90 for bundled service.
We have one of the most robust Spanish language offering in the business with more than 75 channels covering news, live sports and entertainment programming in our Latino tier.