Originally Appeared in Philly.com
By Bob Fernandez
February 4, 2016
Charter Communications Inc. CEO Tom Rutledge told analysts on Thursday that the cable company could hire 20,000 for new service-related jobs if it merges with Time Warner Cable Inc. and Bright House Networks to slash the outsourcing of service calls to overseas centers and hire more in-house techs.
It seems like good customer service vows have broken out like a rash all over the cable industry.
Rutledge, a long-time cable executive, has boosted employment at Charter by about 43 percent over the last several years as he has transformed the former bankrupt cablecaster into a smooth operator that has proposed acquiring Time Warner Cable and Bright House. Federal regulators are expected to make a decision on the Charter/Time Warner Cable/Bright House deal within months.