Diversity & Inclusion
Charter’s Deep and Lasting Commitment to the Latino Community
February 3, 2017
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Charter’s commitment to the Latino community is lasting and real. We are proud that we’ve developed one of the country’s most robust Spanish-language programming offerings, with more than 75 channels covering live sports, entertainment and news including Charter owned Spectrum NY1 Noticias that provides news 24/7 throughout New York City and Spectrum Deportes, the first Spanish-language regional sports network in the country.
We at Charter were surprised and disappointed when Univision unilaterally pulled their channels from the lineups of Charter Spectrum customers earlier this week. Univision decided to deny Charter customers access to its programming despite the existence of a valid contract – a contract that includes year-to-year increases that are more than double the rate of inflation.
Recognizing the importance of Univision programming to our customers and the Latino Community, we swiftly asked the Supreme Court of the State of New York to make Univision restore the programming our customers are paying for.
We are pleased that the Court yesterday granted us a Temporary Restraining Order (TRO) requiring Univision to do just that – make its programming available again to our customers. Charter is committed to concluding this matter with Univision and strongly believes that neither our customers nor the Latino community should be caught in the middle of this process.
Beyond offering robust programming, our commitment to this community extends to job creation and customer service that meets their needs. In the past year, we’ve hired hundreds of U.S. based Spanish-speaking customer service representatives in places like San Antonio, to provide better service to our customers, and we have plans to hire hundreds more Spanish-speaking customer service reps in the months to come.
We value and respect Charter’s many Latino customers and recognize the role Univision plays in providing them news and entertainment. We simply want both sides to honor the contract that is in effect and to continue to provide our customers the content they have subscribed to.